We hope that if you’re reading this, it’s only to get information and not to cancel your visit or tour with us, as we would regret not being able to share the history of the city of Córdoba with you…
Weather conditions will not, under any circumstances, be a valid reason for canceling the activity.
ARTENCORDOBA reserves the right to cancel or modify the conditions of the activity, in which case a refund or alternative activity will be offered.
ARTENCORDOBA is not responsible for any changes to the activity resulting from visits to museums or monuments, whether private or public. If we have such information in advance, ARTENCORDOBA will notify the customer beforehand.
If the closure of any site to be visited makes it impossible to carry out the activity, this will be grounds for cancellation. In this case, the user will be offered a change of activity, time, or, in the last case, a full refund. If, on the other hand, the activity is only partially affected, it will not be grounds for cancellation; the guide will adjust the activity as deemed appropriate, based on the time available and the theme of the activity. If the entrance to the closed site is included in the activity fee, that specific cost will be fully refunded to the user.
CANCELLATION OF REGULAR TOURS
- Cancellations more than 48 hours in advance: 100% refund of the service price.
- Cancellations less than 48 hours in advance: 100% of the total will be charged.
CANCELLATION OF PRIVATE TOURS
- Cancellations at least 7 days before the first booked service: 100% refund of the service price.
- Cancellations within the last week: 50% refund of the service price.
- Cancellations less than 48 hours in advance: 100% of the service will be charged.
